Refund policy

Thank You for considering British D’Sire as the marketplace for evolving Your business.
Great Choice.
However, if leading to any reason, You find Yourself in a position where You are not satisfied with the services, We invite You to have a walkthrough and review Our returns and refunds policy.
For any services purchased, We have the following terms applied.

Definitions and interpretation

The words which bear a capitalized letter at the beginning have their respective meanings defined under the listed conditions. Irrespective of being singular or plural, the following definitions shall hold the same meaning everywhere.

Definitions: Sticking to the purpose of Return Policy of British D’Sire.
Company: (Generally referred to as “the company,” “We,” “Us,” or “Our”) shall refer to the British D’Sire, United Kingdom.
You: refers to the individual using or have used Our services,
Services: refers to the items available for buying as a service to Your business.
Orders: refers to the purchases made from the company.

Order Cancellation

You can cancel your order anytime till it is dispatched. Order will not be cancelled after shipping.

Return Policy

The timeline for return of goods is between 15-30 days depending upon the products, ingredients and category of products. Most Products can be exchanged between 15-30 days of delivery of products. However it may not be possible to exchange certain products due to hygiene or other issues. Certain products may have an exchange timeline unique to them and not following the 15-30 days specified timelines. Please find specific exchange timelines with each product description and confirm your conformability before you make a purchase.
Groceries, eatables and orally consumable goods will not be returned unless the item/product delivered is damaged, broken, broken seal, exceeding expiry date, fermented or rotten.
Cosmetics, healthcare, makeup, skincare, undergarments, facemasks, gloves etc. and personal care appliances including oral care products and appliances etc. products will not be returned unless the item/product delivered is damaged, broken, broken seal, exceeding expiry date, fermented or rotten.
Return will be processed only if it is determined that the product was not damaged while in your possession. The product is not different from what was delivered to you. The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein, wherever applicable).

Exchange value for the customer

The value of the product purchased in exchange can be higher or equivalent or lower to the original product.
For the higher value product, you would require to pay the difference amount. For the lower value, you would receive the difference amount in the British D’sire wallet, which you can use in future purchases. This amount will be valid for 1 year.


In case customer calls to return objects mentioned as non-returnable in the above provided list ask and try to understand the reason for the return request.

Refund Policy

The refund for the returned product has to be done on the British D’sire wallet. If a customer requests to transfer the credit points into the bank then the customer has to email us on our customer support email handle where we will raise a ticket to transfer the credit points in the customer’s bank account. The return will be processed in five working days and if the return exceeds the mentioned timeline then the customer should notify the British D’sire customer support team and we will check the delay with the bank.


If you have any questions about our return policy, please contact us at our website email